Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that are damaged, opened, or not in their original condition may not be eligible for a return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with instructions on how to proceed. Please ensure that your email is clear and contains all necessary information to avoid delays.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover return shipping costs, this will be communicated in our response to your return request.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will be notified via email once your return has been processed. Typically, this process takes 5 to 7 business days from the date we receive the item. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or product, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. Once the return is processed, you can proceed with your new order.
Non-Returnable Items
Certain items are non-returnable, including but not limited to perishable goods, personal care items, and any items marked as final sale. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarification on the returnability of specific items upon request.
Contact Information
If you have any questions regarding our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as promptly as possible. Thank you for shopping with us, and we appreciate your understanding of our return policy.